American Banker: Can AI chat with customers like a teller — and should it?

American Banker: Can AI chat with customers like a teller — and should it?

Paris-based Societe Generale plans to roll out a chatbot based on Personetics technology later this year at BRD Groupe Societe Generale, its Romanian banking unit. At first, it will only answer questions for investors in its equity funds. If all goes well, the chatbot will be extended to retail products like deposit accounts and bill payment and it will be rolled out to other territories.

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