Technical Support Engineer

Position Description

If you breathe technology, love helping people and you have a special talent for solving problems, Personetics is looking for you.

Personetics, a leading Start Up located in mid-town Tel Aviv, help banks deliver highly intelligent and personalized experiences to their retail customers across all digital channels. We are expanding.

As a Support Engineer, you will work with global customers to resolve complex technical issues and support Personetics Cloud deployments.

Responsibilities

  • Own customers and cloud technical issues
  • Research, diagnose, troubleshoot and identify solutions to resolve customers issues
  • Manage escalations and work with R&D to resolve them
  • Document solutions and knowledge using leading techniques, notes and formats
  • Customer Oriented

Desired Skills and Experience:

Requirements

  • Experience with SaaS, web and web-service technologies
  • 2+ years of experience in enterprise technical support or a similar position
  • Experience Linux O.S. (Windows – advantage)
  • Experience with Web Applications Servers (Tomcat/WebSphere/JBOSS)
  • Experience with PYTHON , BASH (PowerShell – advantage)
  • Experience with DB (Oracle, MsSql)
  • Strong problem-solving skills along with the ability to work independently
  • Excellent service oriented skills
  • Excellent written and verbal communication skills in English
  • Bachelor’s degree, certification in Engineering, or proven professional training in a software-related field

 

Additional Requirements

  • Code troubleshooting capabilities: Java, JavaScript, DB, WEB
  • Experience with Git and Jenkins
  • Experience with Cloud Web Services (Amazon etc.)

To respond, please send your resume to jobs@personetics.com;

Due to the number of resumes received, we will only respond if your experience closely matches the requirements of the particular position.