June 22, 2019

Banks offer new digital services to meet needs of consumers, from millennials to seniors

“UOB also partnered with artificial intelligence (AI) firm Personetics to use AI to send information to encourage customers to hit their financial goals.”

TODAY Online

June 4, 2019

Digital Banker of the Year: U.S. Bank’s Ankit Bhatt

“U.S. Bank has always cared about the customer experience,” said Jody Bhagat, Americas president for Personetics, a firm whose artificial intelligence algorithms are used in U.S. Bank’s mobile app to analyze transactions and other data to enhance customer insights. “The difference under Ankit is the speed and scale they’ve achieved by embracing Agile.”

American Banker

May 29, 2019

Profiling Fintech: Q&A With Dennis Khoo, Regional Head At TMRW Digital Group, UOB

“We have also partnered with Personetics to use its solution and personalize the TMRW experience for every customer… to provide customers with financial insights, alert them about unusual transactions, and recommend amounts to save.”

Forrester

May 25, 2019

Israeli tech’s Singapore connection

Personetics’ senior director for Asia Pacific Shalom Sagi says it is in “more advanced talks” with several banks in Thailand and Malaysia to sell its AI services that would allow banks to draw patterns from transactional data. Personetics’ services include setting up triggers for when a customer needs to top up his account balance to cover upcoming payments. Its service also allows the bank to nudge customers to save more or to spend wisely, creating a stickier relationship for the bank.

The Business Times

May 24, 2019

Adoption of digital banking jumps at RBC

In its quarterly earnings call last week, RBC reported that year-over-year digital adoption (desktop and mobile) increased 52 percent and 90-day active mobile users increased 17% from one year ago to 4.1 million, resulting in a 25% increase in mobile sessions. The growth of digital banking is partly attributable to a series of upgrades that RBC has made to its mobile banking app, and the three NOMI services are some of the key contributors to this increased engagement.

Bank Innovation