Fingers on laptop keyboard View the overview video for Personetics Digital Banker

Personetics Digital Banker™

Developed specifically for financial services and preloaded with known industry topics, Personetics Digital Banker expertly and proactively addresses the needs of a wide range of segments, consumers and issues.

Personetics Digital Banker

 

Personetics Digital Banker is an automated self-service solution that anticipates customers' financial needs and approaches them with relevant solutions. Our intelligent, interactive technology delivers a unique and intuitive customer experience across all channels – web, mobile, SMS and IVR – while reducing your overall service costs. Digital Banker can be used to resolve issues, to introduce new products/services or to take corrective action.


Personetics Digital Banker uses automated intelligence and customer data profiles to anticipate customers' needs and approach them with relevant solutions. The system "learns" from individual customer interactions as well as network behavior to determine the likelihood of a solution. In the event live agent assistance is needed, all interactions are maintained as a chat transcript that can be stored in your CRM system and made available immediately. Our unique approach reduces the number of calls handled by a live agent and the amount of time a customer spends having their issue resolved. Our server-based platform is made up of three modules that can be deployed together or separately. They are: Transaction Analyzer, Banker "On-the-Go" and Predictive IVR.


Click on the Benefits tab above to learn about the benefits of the Personetics platform.

Consistent multi-channel communications across mobile apps, web portals, SMS alerts, as well as plain old telephone (IVR).

The Benefits of Personetics Digital Banker

 

Personetics Digital Banker provides a personalized solution to each individual's need based on current and historical account information. And because of this, both you and your users will enjoy the real and measurable benefits it provides.

Seamless Customer Experience — They'll enjoy and appreciate being truly self-sufficient with access anywhere, anytime and on their preferred communication channel - web, mobile, SMS or phone.

Provide Consistent Multi-Channel Experience — Your customers can choose the form of communication most they're most comfortable with. They can even switch and pick up the conversation on another channel: Web, Mobile, SMS or IVR.


Improve Customer Satisfaction Scores — See your CSAT scores imprive by providing immediate answers, information and issue resolution that is accurate, consistent and available on their communication channel of choice.

Reduce Your Costs — Expanding customer self-service and decreasing the need for agent intervention and average handle time will reduce your overall servicing costs. You'll see that positive impact on your bottom line almost immediately.

Strong Return on Investment — Personetics Digital Banker provides a quick and measurable ROI as both customers and organizations reap benefits almost immediately. Savings can be recognized in the range of 10% - 15%.

Provide New Revenue Opportunities — Recommend cross selling and upselling opportunities that are identified at the point of contact.

Easy Integration and Deployment — Designed specifically for the financial services industry, Personetics Digital Banker comes preloaded with hundreds of industry-specific topics out of the box.

Ability to Scale — The system will easily grow with you as you add more self- service options for your users.

Personetics Digital Banker is an automated customer service solution that anticipates customers' banking needs and approaches them with relevant solutions.

Key Features

 

  • Seamless customer experience across all channels.
  • Anticipates customer needs and proposes relevant solutions.
  • Interacts with customers through voice and text.
  • Consistent view of customer across all channels.
  • Library of services dialogs — specific to the banking industry.
  • Multi-lingual capabilities.
  • Learns from individual customer interactions as well as network behavior.
  • Covers all self-service channels (web, mobile, text, IVR).
  • Integration with CRM systems, with a full transcript for each interaction maintained for use by live agents.
  • Branded to look like your website or mobile app.
  • Real-time data integration.
  • Developers portal — that you can update on-the-fly.

To learn about the Personetics platform, click here.

Personetics Digital Banker is an automated customer service solution that anticipates customers' banking needs and approaches them with relevant solutions.

Modules

 

Our server-based platform is made up of three modules that can be deployed together or separately. They are: Transaction Analyzer, Banker "On-the-Go" and Predictive IVR.

Transaction Analyzer — Transaction Analyzer helps customers with issues pertaining to their balances, fees, disputes, etc.. It conveniently provides personalized assistance to the customer and helps to mitigate the need for the customer to speak with a contact center agent for transactional inquiries.

Banker "On-the-Go" — Designed specifically for the mobile arena, Banker "On-the-Go" can answer customer questions quickly and efficiently. Banker "On-the-Go" provides a unique customer experience that can increase utilization and drive adoption of your mobile app. For example, a customer while travelling inquires about a charge he doesn't recognize. The Personetics solution reviews the activity and assists the customer by telling him that the particular merchant was a restaurant. In addition, the system provides the restaurant's location and address on a map. The customer is satisfied and has no need to reach out to a live agent.

Predictive IVR — Designed with the live agent and call center in mind, the Predictive IVR module is integrated with your existing IVR and greets customers with a personalized, context-aware message. The system is able to present one or multiple options (up to 4) based on the statistical significance of the prediction. For example, a customer calls your contact center asking for assistance. Before the call gets directed to a live agent, the Personetics solution analyzes the customer data to predict the most probable reason for the call. In this instance, the system has determined that the person is calling because his purchase was just declined and it appears he has exceeded his credit limit. The incoming caller is greeted with a personalized message and is provided the necessary assistance.

To learn about the Personetics platform, click here.

 

 

 

Why Now?

In our increasingly connected world, people want their customer support to be immediate and personalized. They want their issues resolved as fast as possible, intuitively and conveniently, without losing the personal touch necessary in the financial services industry. Personetics Digital Banker™ addresses these market demands and more, with the next-generation of customer interaction technology.


Demonstration

Click here to see Personetics in action.

Click here to see Personetic in action

 

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