The Personetics Platform View the overview video for Personetics Digital Banker

Personetics Enterprise

Personetics Enterprise is an open platform for automating personalized dialog-centric processes across mobile apps, web portals, SMS alerts and phone (IVR).

 

Incorporating breakthroughs in speech, data and automated intelligence, Personetics asks open-ended, natural-language, domain-specific questions — such as “Do you have a question about this transaction?” — and lets customers speak naturally, as they would to a live customer service agent. The Personetics platform utilizes predictive analytics, customer data and automated intelligence to anticipate a customer's needs and then proposes personalized solutions. It can be used to resolve issues, introduce new product services that may be of immediate benefit, or take corrective action when appropriate.

 

Personetics Enterprise

 

The platform can be used to automate the following key services across multiple channels and languages:

  • Conversational Notifications — Reduce the need for inbound calls following an alert by offering customers relevant actions and answers related to the alert.
  • Personalized Answers — Go beyond canned answers by analyzing customer data, determining the root cause of an issue and providing relevant responses.
  • Multi-step Processes — Automate enterprise processes through a flexible, non-scripted conversation. Personetics ensures that all necessary steps are taken by dialoguing with the customer and updating back-office systems. For example, a customer contacts you about upcoming travel. The system asks where the customer is traveling to and the dates. The system records the conversation and updates the necessary customer records - all without live agent intervention.
  • Pre-handling Agent Calls — Reduce Average Handle Time by pre-qualifying customer inquiries and collecting personalized data relevant to each topic. You'll also cut back on customer frustration by collecting the necessary data up front and providing that information to the agent so the customer doesn't have to repeat anything.
  • "Voice of the Customer" Reporting — Act on valuable insights generated when integrating crowd sourcing into each step of the automated conversation.
  • Trending — Track interactions across all channels to determine trends and areas for improvement.

 

Why Personetics?

Why Personetics?

Enterprises are facing a major shift in consumer behavior — the channels they use, and the kind of service experience they expect. With the growing popularity of mobile Internet devices, today’s consumers are always connected and have become accustomed to a more sophisticated, personalized user experience. In this environment, canned Interactive Voice Response (IVR) and random service agents are no longer sufficient, as the expectations of the consumer continue to evolve.


Demonstration

Click here to see Personetics in action.

Click here to see Personetic in action