Support and Delivery Team Leader


About The Position

If you breathe technology, love helping people and you have a special talent for solving problems, Personetics is looking for you.

Personetics, a leading Start Up, help banks deliver highly intelligent and personalized experiences to their retail customers across all digital channels. We are expanding.

We are looking for a brilliant engineer to lead our Support team. This group is in charge of all customer deployments, support, cloud deployment and internal environments.

About the position

  •  Lead the Support team
  •  Manage Personetics internal and customers' technical issues
  • Define and enforce processes and policies within the team and the company
  • Become the expert, technically lead the team


  • 3+ years of experience as a support team leader
  • 6+ years of experience in enterprise technical support
  • Excellent service oriented skills
  • Proven team leadership capabilities
  • Experience with Web Applications Servers (Tomcat/Websphere/etc)
  • Understanding of Linux/UNIX and SQL
  • Understanding of networking and information security concepts
  • Excellent written and verbal communication skills in English
  • ·Bachelor’s degree, certification in Engineering, or proven professional training in a software-related field

Additional Requirements:

  • Code troubleshooting capabilities : Java, debugging tools
  • Web development technologies : HTML, Jscript , CSS
  • Experience with IBM/ Oracle enterprise stack

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