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Careers

SaaS Application Implementation Engineer

BRAZIL

About The Position

Personetics is an enterprise-software growth-phase Fintech start-up. We develop AI-powered solutions helping banks deliver highly intelligent and personalized banking experiences to their customers across all digital channels. We’re pioneering and establishing a whole new category of consumer banking based around data-driven personalization and customer engagement.

About The Position

We are looking for an Application implementation Engineer to provide enablement and on-going support to our SaaS clients. You will work on a global team and with global customers, enabling new customers during onboarding project, supporting existing SaaS customers and owning client data integration to SaaS.

Responsibilities

  • Support the implementation and delivery of our solution.
  • Execute ETL processes, troubleshoot issues and suggest solutions to clients and R&D.
  • Configure our product for new clients.
  • Own customers technical issues during onboarding.
  • Research, diagnose, troubleshoot, and identify solutions to resolve customers issues.
  • Manage escalations and work with R&D to resolve them.
  • Document solutions and knowledge using leading techniques, notes and formats.

Requirements

  • Bachelor’s degree in the IT field (or equivalent), with relevant industry experience.
  • Previous experience with customer enterprise solutions or a similar position.
  • Relevant experience working with data ingestion and APIs.
  • 3+ Years Experience with SQL and DBs (Oracle, MS SQL, MySQL).
  • 2+ years hands-on Experience with Linux as advanced user/admin.
  • Excellent written and verbal communication skills in English.
  • Strong problem-solving skills along with the ability to work independently.

Nice to have

  • Experience with Cloud providers (AWS, Azure).
  • Basic experience with Docker or Kubernetes.

Apply for this position

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