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Careers

Application Engineer

JAPAN

About The Position

Personetics is an enterprise-software growth-phase Fintech start-up. We develop AI-powered solutions helping banks deliver highly intelligent and personalized banking experiences to their customers across all digital channels. We’re pioneering and establishing a whole new category of consumer banking based around data-driven personalization and customer engagement.

We are growing and looking for a talented Application to join our Service team.

Responsibilities

  • Working with our strategic customers in Japan and South Korea, such as Hyundai Card
  • Implement data interfaces between Personetics and the bank, varying from simple fields mapping to complex logical implementation
  • Analyze data flow within Personetics' system, understand the impact of information on end-user experience
  • Research, diagnose, troubleshoot and identify solutions to resolve customers issues
  • Manage escalations and work with R&D to resolve them
  • Document solutions and knowledge using leading techniques, notes and formats
  •  Customer Oriented

Requirements

  • Experience in enterprise technical support or a similar position
  • Fluent in English and Japanese- Must
  • Experience working with data – data manipulation, transformation, aggregations etc
  • Past experience with JSON / XML / other data formats
  • Past experience with Web Services – Rest / SOAP
  • Java knowledge is a must, Java experience is a plus
  • Strong analytical and problem-solving skills
  • Experience with Web Applications Servers (Tomcat/WebSphere)
  • Excellent written and verbal communication skills in English
  • Bachelor’s degree, certification in Engineering, or proven professional training in a software-related field
  • Code troubleshooting capabilities: Java, JavaScript, DB, WEB – (advantage)
  • Dockers deployment – (advantage)

Apply for this position

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