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Careers

Support Engineer

PHILIPPINES

About The Position

Personetics is an enterprise-software growth-phase Fintech start-up. We develop AI-powered solutions helping banks deliver highly intelligent and personalized banking experiences to their customers across all digital channels. We’re pioneering and establishing a whole new category of consumer banking based around data-driven personalization and customer engagement.

About the position

We are growing and looking for a talented Technical Support Engineer to join our global Support team. You will work with global customers to resolve complex technical issues and support Personetics Cloud deployments. 

Responsibilities

· Own customers and cloud technical issues  

· Research, diagnose, troubleshoot, and identify solutions to resolve customers issues. 

· Manage escalations and work with R&D to resolve them. 

· Document solutions and knowledge using leading techniques, notes and formats. 

Requirements

· 5+ years of experience in enterprise technical support or a similar position. 

· Experience with Linux O.S.

· Experience with SQL and DBs (Oracle, MsSql, MySQL).

· Experience with logs analysis/Troubleshooting.

· On call duty availability

· Excellent written and verbal communication skills in English

· Strong problem-solving skills along with the ability to work independently.




Nice to have

· Bachelor’s degree, certification in Engineering, or proven professional training in a software-related field.

· Code troubleshooting capabilities: Java, JavaScript, DB, WEB 

· Experience with Web Applications Servers (Tomcat/WebSphere/JBOSS)

· Experience with Python/Bash

· Experience with Cloud Web Services (AWS/Azure/GCP) and Kubernetes 

Apply for this position

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