Careers
Support Engineer
About The Company
Personetics is an enterprise-software growth-phase Fintech start-up. We develop AI-powered solutions helping banks deliver highly intelligent and personalized banking experiences to their customers across all digital channels. We’re pioneering and establishing a whole new category of consumer banking based around data-driven personalization and customer engagement.
About The Position
We are growing and looking for a talented Technical Support Engineer to join our global Support team. You will work with global customers to resolve complex technical issues and support Personetics Cloud deployments.
Responsibilities
- Own customers and cloud technical issues
- Research, diagnose, troubleshoot, and identify solutions to resolve customers issues
- Manage escalations and work with R&D and product managers to resolve them
- Document solutions and knowledge using leading techniques, notes and formats
Requirements
- 3+ years of experience in enterprise technical support or a similar position
- 3+ years hands-on experience with Linux as advance user/admin
- Experience with SQL and DBs (Oracle, MSSQL, MySQL)
- Experience with troubleshooting and logs analysis
- On call duty availability
- Excellent written and verbal communication skills in English
- Strong problem-solving skills along with the ability to work with team and independently
Nice to have
- Bachelor’s degree, certification in Engineering, or proven professional training in a software-related field.
- Code troubleshooting capabilities: Java, JavaScript, DB
- Experience with Web Applications Servers (Tomcat/WebSphere/JBoss)
- Experience with Python/Bash
- Experience with Cloud Web Services (AWS/Azure/GCP) and Docker/Kubernetes
