Product Specialist, Engagement Builder
About The Position
Personetics is helping banks deliver highly intelligent and personalized banking experiences to their customers across all digital channels. We’re pioneering and establishing a whole new category of consumer banking based around data-driven personalization and customer engagement.
We are seeking for a product consultant to join the Strategic Account Management Team to oversee client facing work with our insight creation tool, the Engagement Builder. The tool is a vital component of the Personetics platform – enabling clients to develop their own differentiated experiences in an agile manner and modif y turnkey experiences in house.
Primary responsibility is to promote usage of Personetics Engagement Builder tool among Personetics’ financial institution clients.
- Showcase the tool to clients and prospects during technical sales discussions
- Deliver Technical Training to clients, enabling them to operate the tool independently
- Support clients in translating business requirements into logic based insights
- Escalate strategic business requirements to Product team to improve product effectiveness
- Collaborate with Product Marketing and Technical Sales to develop relevant guidance and sales materials on the tool
- 3+ years in client facing role with International audience
- Excellent communicator (strong English is a must)
- 2+ years in a technical product role
- Familiarity with data systems, IT infrastructure, and
- Training / teaching experience – nice to have
- Proactive problem solver, equally comfortable discussing high level strategy and detailed features