Careers

Support Engineer

The Philippines · Full-time · Senior

About The Company

Personetics is an enterprise-software growth-phase Fintech start-up. We develop AI-powered solutions helping banks deliver highly intelligent and personalized banking experiences to their customers across all digital channels. We’re pioneering and establishing a whole new category of consumer banking based around data-driven personalization and customer engagement.

About The Position

We are growing and looking for a talented Technical Support Engineer to join our global Support team. You will work with global customers to resolve complex technical issues and support Personetics Cloud deployments. 

Responsibilities

  • Own customers and cloud technical issues
  • Research, diagnose, troubleshoot, and identify solutions to resolve customers issues
  • Manage escalations and work with R&D and product managers to resolve them
  • Document solutions and knowledge using leading techniques, notes and formats

Requirements

  • 3+ years of experience in enterprise technical support or a similar position
  • 3+ years hands-on experience with Linux as advance user/admin
  • Experience with SQL and DBs (Oracle, MSSQL, MySQL)
  • Experience with troubleshooting and logs analysis
  • On call duty availability
  • Excellent written and verbal communication skills in English
  • Strong problem-solving skills along with the ability to work with team and independently

Nice to have

  • Bachelor’s degree, certification in Engineering, or proven professional training in a software-related field.
  • Code troubleshooting capabilities: Java, JavaScript, DB
  • Experience with Web Applications Servers (Tomcat/WebSphere/JBoss)
  • Experience with Python/Bash
  • Experience with Cloud Web Services (AWS/Azure/GCP) and Docker/Kubernetes

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