Join Personetics at Retail Banking 2018
Retail Banking 2018 brings opportunities to discuss and explore new innovations in the banking industry. Chief amongst them is AI and its increasing role in the digital banking experience. You’ll hear about what’s working and what’s not for retail banks in North America, and beyond, straight from banks with active projects.
Be sure to catch Personetics, and our customers on stage:
Credit Union Summit : AI – A Threat and An Opportunity for Credit Unions?
Monday, April 9th, 1:15pm
Credit unions appeal to members that are looking for a personalized level of service that goes above and beyond what banks can offer. As more customer interactions move to digital channels, credit unions must step up their game to deliver a uniquely personalized experience that provides value to customers through these channels. PSECU is using AI technology to anticipate individual members’ financial needs and provide timely and useful information and insights that help members manage their day-to-day finances and improve their financial wellbeing.
- Jessica Hutchinson
Director of Digital Channels, PESECU
- Ido Ophir
VP Customer Success, Personetics
From Chatbots to AI: How Banks Are Actually Using AI
Tuesday, April 10th, 2:15pm – 2:55pm
Though it has become an overhyped buzzword, AI is still useful technology. A panel of senior bank executives will share where they’ve begun deploying artificial intelligence – in back offices, in compliance work, in call centers, in customer-facing chatbots, and elsewhere – and what they’ve learned from the experience so far.
- Adam Holt
Global Head of Emerging Technology, BBVA
- Sumit Oberai
Senior Vice President, Digital Development, RBC
- Anand Talwar
Deposits and Consumer Strategy Executive, Ally Bank