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NOC Engineer

The Philippines · Full-time · Intermediate

About The Company

Personetics is an B2B2C Enterprise-Software Fintech start-up that is leading the Self-Driving Finance revolution in banking. We help banks deliver highly intelligent and personalized banking experiences to their retail customers across all digital channels. We’re pioneering establishing a new category of consumer banking based around data-driven personalization and customer engagement serving over 100 million bank customers worldwide.


Serve as the technical point of contact for Personetics SaaS customers

Monitor Personetics production and staging environment 24x7x365 to minimize or mitigate any service disruptions.

Integrate and collaborate with the DevOps & R&D teams in the production environment.

Ensure Personetics network and customers service meet its high standards and SLA

Develop and maintain NOC standard operating procedures and alerts.

Handle 1st Level Escalations via phone calls and emails

Perform initial triage to determine the severity of incidents, provide solutions, or escalate to other teams.


Monitoring Expert in an enterprise organization - Minimum of 3 years experience

Linux CLI experience - Minimum 3 years experience

Using scripting languages – Bash/Perl/Python etc. - Minimum 2 years experience

Work in Shifts 24x7 (8 hours a day)


Ability to assess faults, prioritize, respond, and escalate accordingly.

Strong troubleshooting skills - review and analyze logs

Understanding of network monitoring concepts and management tools.

Understanding TCP/IP networking stack, switches, routers, and firewalls

Excellent communication skills, both written and verbal

Capable of multi-tasking, good time management and prioritization of workload.

Kubernetes fundamentals - advantage

Microsoft Azure portal and tools - advantage

SQL fundamentals – advantage

Apply for this position

Want to explore how your bank can harness the power of AI to increase deposits and drive business impact