Cognitive Banking starts here.

Harness the power of AI and Predictive Analytics
to personalize banking relationships.

AI+ Chatbot Learning Center

Working with 6 of the
top 12 banks in NA/EU

Serving over 30 million
customers worldwide

Cognitive Financial Services Applications

Delivering personalized insight and guidance to millions of customers worldwide.

Predict Individual
needs

Guide each customer
along the financial journey

Converse in
natural language

MEASURABLE RESULTS

1

Enhanced Customer Experience

“…the new service which explains my purchases is amazing. I am impressed …and will continue to use my card for a long time.”

2
55%

Lower operational costs

Using Personetics, 55% fewer customers required live agent assistance.

3
30%

Increased Cross selling

30% of customers accepted a relevant offer or service when it was presented by Personetics.

4
+50%

Greater Online Engagement

Personetics’ personal and proactive user experience more than doubled “click to action” and also boosted average number of clicks across the website.

Who's talking about us:

TearsheetLogoHP

RBC is building AI into its mobile banking app

RBC this week went live with automated personal finance and budgeting capabilities within its mobile app. It’s more evidence of a major shift in what mobile banking means to consumers, as banks build in features that tell customers how they’ve been spending their money, or automatically take their spare cash and put it in a savings account.

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Banking Technology Logo

Personetics leverages AI to help chip away at student loan crisis

Personetics Act puts the Nudge Theory to work by helping banks identify consumers that have a student loan and can afford to pay it off faster. The programme offers these consumer a tailored, automated service that adjusts to changes in their spending behavior and continually analyses their financial picture to find unused funds that can be applied toward the existing loan balance.

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American-Banker245

How consumer banking leaders are embracing AI

Ally Bank was one of the first to launch an AI-based virtual assistant two years ago: Ally Assist, which is based on technology from Personetics. Ally Assist already provides a contextualized user experience. “Consumers have the ability to speak or text questions, then based on how they interact with Ally Assist, the content is customized when they come back next time.”

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bank-ino

Will Using AI for PFM Help Consumers Develop Better Financial Habits?

Fintechs have been exploring this idea for quite some time now, whether it be through fraud management, or using AI to execute trades across global equities algorithms business. Banks are just starting to look into how AI can be used for consumer finance beyond customer support. But now, the Royal Bank of Canada is implementing AI technology, powered by Personetics, into its mobile app for PFM.

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In the spotlight

Blog

What is 'Nudge Theory' and why should banks take notice?

By making it easy for people to make smart choices, we can ‘nudge’ them towards better financial decisions. The key is to present people with small steps that are easy to understand, easy to act on, and have low level of risk. To be effective, ‘nudges’ should be tailored to each person and delivered in the right context and time.

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Press Release

New Personetics Solution Enables Banks to Deliver AI-powered Student Loan Relief

AI-powered service applies the ‘Nudge Theory’ to help bank customers fast-track their student loan repayment, shaving off years of debt and saving thousands in interest payments

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Briefs

8 Things Your Bot Should Do to Make Customers Smile

While bots are new and will take time to mature, there are several key requirements they must be able to accomplish in order to be seen as useful and trusted by customers when it comes to their finances.

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Awards

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Personetics is working with a number of the world’s top banks. See why.