Working with 6 of the
top 12 banks in NA/EU
45MM+
Serving over 45 million
customers worldwide
24.5B+
Customer transactions analyzed
4.3B+
Personalized customer interactions
4+ Star customer rating
“Insights is about being on the front foot; cutting through the noise to provide relevant and timely tips that make a real difference to customers.”Craig Donaldson, CEO
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“Working with Personetics allows us to shorten time-to-market with pre-built content and knowledge that can be readily applied across our retail and small business segments.”Ömer Tetik, CEO
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“Together with our use of Open Banking we can use AI to get to know our customers better, predict their needs, and help them make better decisions about their money with as little effort as possible on their part."Ricky Knox, CEO
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“We strive to meet the needs of customers today by making banking easier, smarter, and personalized”Paribas Ziv Biron, Head of Strategy, Planning & Finance Division
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"We do our utmost to constantly improve the support we offer our customers. Personetics allows us to help customers better manage their money by offering instant and relevant information and advice.”Sophie Heller, Chief Operating Officer of Retail Banking & Services
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“NOMI Insights and NOMI Find & Save are always thinking a few steps ahead to help ensure our clients’ finances are in order."Neil McLaughlin, Group Head, Personal & Commercial Banking
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"The modern financial institution must enable customers to conduct their business and get personal assistance over any digital channel."Horia Velicu, Head of Innovation
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“Banks and insurers are always keen to reduce costs whilst improving the customer experience. AI, and in particular, conversational commerce is a natural next step in that journey.”Warren Mead, Global Co-Lead of Fintech
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"Personalized guidance isn’t another sales tool. Rather, it’s a smart personal assistant that learns what the customer needs and adapts accordingly.”Ella Golan, Head of Banking Division and Executive Vice President
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Cognitive Financial Services Applications
Delivering personalized insight and guidance to millions of customers worldwide.
Predict Individual
needs
Guide each customer
along the financial journey
Converse in
natural language
AI in financial services is real. So is the value.
Engagement users engaged with personalized insights
NPS Improvement
Product Adoption Double-digit increase in account openings
Who's talking about us:
RBC is building AI into its mobile banking appRBC this week went live with automated personal finance and budgeting capabilities within its mobile app. It’s more evidence of a major shift in what mobile banking means to consumers, as banks build in features that tell customers how they’ve been spending their money, or automatically take their spare cash and put it in a savings account.
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Coming to your banking app soon: Predictive analyticsWith the help of artificial intelligence and predictive analytics, banks are learning to use their ever-growing data hoards to help you make better financial decisions.
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How consumer banking leaders are embracing AIAlly Bank was one of the first to launch an AI-based virtual assistant two years ago: Ally Assist, which is based on technology from Personetics. Ally Assist already provides a contextualized user experience. “Consumers have the ability to speak or text questions, then based on how they interact with Ally Assist, the content is customized when they come back next time.”
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Will Using AI for PFM Help Consumers Develop Better Financial Habits?Fintechs have been exploring this idea for quite some time now, whether it be through fraud management, or using AI to execute trades across global equities algorithms business. Banks are just starting to look into how AI can be used for consumer finance beyond customer support. But now, the Royal Bank of Canada is implementing AI technology, powered by Personetics, into its mobile app for PFM.
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In the spotlight
Case Study
RBC NOMI is the winner of Celent Model Bank Award 2018 for Personal Financial Experience
NOMI Insights™ and NOMI Find & Save™ help RBC customers stay ahead of their day-to-day finances and make saving simpler.
Download the case study for results and lessons learned
Blog
Countdown to customer engagement: The 10-second banking experience
By optimizing their apps to capitalize on those 10 seconds of influence, banks can dramatically boost customer engagement.
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eBook
Proactive Money Management: AI gives PFM a second life
Just when it seemed as if Personal Finance Management (PFM) was all but dead, it is seeing a revival with new and exciting capabilities.
Get your copy of the eBook
Want to explore how your bank can Harness the power of AI to engage and serve customers?
We work with banks of all sizes across all geographies and will be happy to see how we can help.
Awards
