Working with 6 of the
top 12 banks in NA/EU
50MM+
Serving over 50 million
customers worldwide
30B+
Customer transactions analyzed
5B+
Personalized customer interactions
4+ Star customer rating
"We want our application to become a personal banking assistant"Marie-Cécile Plessix, Managing Director
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“We will use Personetics to deepen our understanding of customer behaviour and design more innovative, responsive and responsible digital banking services.”Dr Dennis Khoo, Head of Regional Digital Bank and Strategic Initiatives
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“Insights is about being on the front foot; cutting through the noise to provide relevant and timely tips that make a real difference to customers.”Craig Donaldson, CEO
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“Working with Personetics allows us to shorten time-to-market with pre-built content and knowledge that can be readily applied across our retail and small business segments.”Ömer Tetik, CEO
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“Together with our use of Open Banking we can use AI to get to know our customers better, predict their needs, and help them make better decisions about their money with as little effort as possible on their part."Ricky Knox, CEO
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“We strive to meet the needs of customers today by making banking easier, smarter, and personalized”Paribas Ziv Biron, Head of Strategy, Planning & Finance Division
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"We do our utmost to constantly improve the support we offer our customers. Personetics allows us to help customers better manage their money by offering instant and relevant information and advice.”Sophie Heller, Chief Operating Officer of Retail Banking & Services
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“NOMI Insights and NOMI Find & Save are always thinking a few steps ahead to help ensure our clients’ finances are in order."Neil McLaughlin, Group Head, Personal & Commercial Banking
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"The modern financial institution must enable customers to conduct their business and get personal assistance over any digital channel."Horia Velicu, Head of Innovation
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“Banks and insurers are always keen to reduce costs whilst improving the customer experience. AI, and in particular, conversational commerce is a natural next step in that journey.”Warren Mead, Global Co-Lead of Fintech
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"Personalized guidance isn’t another sales tool. Rather, it’s a smart personal assistant that learns what the customer needs and adapts accordingly.”Ella Golan, Head of Banking Division and Executive Vice President
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Automation
Advice
Insight
Data
Safely and effortlessly guide consumers and businesses towards their financial goals
AI in financial services is real. So is the value.
Engagement users engaged with personalized insights
NPS Improvement
Product Adoption Double-digit increase in account openings
Who's talking about us:
These Banks Are Using AI To Help Their Customers Manage Their Finances
While many companies struggle to figure out what to do with AI, a few are emerging as leaders in deploying it, with only a handful succeeding in incorporating AI in the sensitive area of customer relations. The Royal Bank of Canada (RBC) and Israel Discount Bank, using an AI platform from Personetics, are premier examples of how to do AI right, right now.
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AXA Bank wants to strengthen customer loyalty
“We want our application to become a personal banking assistant,” explains Marie-Cécile Plessix, managing director of the bank. Thanks to the technology of Personetics, Axa Banque’s customers should be alerted by the end of 2018 if they have an unusual transaction on their account or be offered to put their money into savings in case of excess liquidity. The idea is to offer a more personalized service to customers.
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AI-Powered Bank Accounts Of Tomorrow Are Solving The Biggest Problem With Your Finances — YouIn Canada, millions of people are handing over control of their money. Not to an expensive financial adviser or bank manager, but to the Royal Bank of Canada’s artificial assistant NOMI, which moves money around and makes decisions when to save on their behalf.
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UOB taps Personetics to gain deeper customer insightsPersonetics’ powerful AI-driven solutions will complement our existing AI capabilities and enable UOB to take a giant leap forward in having meaningful digital conversations that will help customers make better financial decisions.
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Metro Bank Personalises Advice with InsightsAs well as alerts that anticipate customers’ spending, users will be able to see a breakdown of where their money goes each month, delve into individual spending categories, and receive bespoke tips about how to manage their finances, based on their specific circumstances.
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In the spotlight
Blog
Powered by AI, worry-free automated savings eliminates overdraft fears
Passive money management solutions don’t ‘think’ about consequences, whereas AI-powered smart money management learns, thinks, and acts on behalf of the customer.
Read more on the Personetics blog
Case Study
RBC NOMI is the winner of Celent Model Bank Award 2018 for Personal Financial Experience
NOMI Insights™ and NOMI Find & Save™ help RBC customers stay ahead of their day-to-day finances and make saving simpler.
Download the RBC case study now
eBook
Proactive Money Management: AI gives PFM a second life
Just when it seemed as if Personal Finance Management (PFM) was all but dead, it is seeing a revival with new and exciting capabilities.
Download our PFM eBook now
Want to explore how your bank can Harness the power of AI to engage and serve customers?
We work with banks of all sizes across all geographies and will be happy to see how we can help.
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