AI for Personalized Banking - Self Driving Finance

Working with 6 of the
top 12 banks in NA/EU

65MM+

Serving over 65 million
customers worldwide

35B+

Customer transactions analyzed

6B+

Personalized customer interactions

4+ Star customer rating

“Customers tell us, you've got this information about me; why don't you do something with it? So we're going to take that information and give some helpful insights that also give some actions.”

Gareth Gaston,
Executive Vice President, Ominichannel

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“We visited banks all around the world, and realised that the service wasn’t good enough. What was crucial to the TMRW project was to deliver a very different kind of banking experience. By chance, we saw Personetics present at a conference in Hong Kong, and we thought ‘this solution meets our needs’.”

Dr Dennis Khoo,
MD & Group Head of TMRW Digital Group

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“By integrating AI, we will be able to provide customers with more relevant, meaningful insights into their spending and saving to help them make more informed decisions about their money,"

Andy Harmening,
Senior Executive VP and Director of Consumer and Business Banking

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"We want our application to become a personal banking assistant"

Marie-Cécile Plessix,
Managing Director

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“We will use Personetics to deepen our understanding of customer behaviour and design more innovative, responsive and responsible digital banking services.”

Dr Dennis Khoo,
Head of Regional Digital Bank and Strategic Initiatives

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“Insights is about being on the front foot; cutting through the noise to provide relevant and timely tips that make a real difference to customers.”

Craig Donaldson,
CEO

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“Working with Personetics allows us to shorten time-to-market with pre-built content and knowledge that can be readily applied across our retail and small business segments.”

Ömer Tetik,
CEO

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“Together with our use of Open Banking we can use AI to get to know our customers better, predict their needs, and help them make better decisions about their money with as little effort as possible on their part."

Ricky Knox,
CEO

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“We strive to meet the needs of customers today by making banking easier, smarter, and personalized”

Paribas Ziv Biron, Head of Strategy,
Planning & Finance Division

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"We do our utmost to constantly improve the support we offer our customers. Personetics allows us to help customers better manage their money by offering instant and relevant information and advice.”

Sophie Heller,
Chief Operating Officer of Retail Banking & Services

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“NOMI Insights and NOMI Find & Save are always thinking a few steps ahead to help ensure our clients’ finances are in order."

Neil McLaughlin,
Group Head, Personal & Commercial Banking

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"Personalized guidance isn’t another sales tool. Rather, it’s a smart personal assistant that learns what the customer needs and adapts accordingly.”

Ella Golan,
Head of Banking Division and Executive Vice President

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Self Driving Finance

Guide your customers through their financial journey with personalized insights, advice, and automated money management.

SELF-DRIVING FINANCE:
WHERE CAN IT TAKE YOUR BANK? >

Congratulations to our award-winning customers!

RBI Retail Banker International Square 2

Double win for Israel Discount Bank at RBI European Awards

“The winning bank has implemented an innovative auto-deposit digital service. This AI-based feature, is embedded within customer’s banking app. Twice a week, the tool independently analyses the user’s monthly expenditures – including future forecasted expenses – and then spots available money in his checking account, which is automatically transferred into a designated saving account.”

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Metro Bank Still Number One For Personal Current Account Service

“Service and convenience are at the heart of everything we do at Metro Bank and we’re thrilled that our customers can see this.”

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J.D. Power ranks Huntington highest in overall satisfaction for U.S. mobile banking apps

“As the technologies evolve, the focus needs to shift to personalization, creating a curated user experience that delivers both convenience and streamlined usability.”

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U.S. Bank’s Ankit Bhatt named Digital Banker of the Year by American Banker

“Account and money-movement capabilities are just enablers. We need to make it easy, and we need to add value by personalizing the app to provide real-time information and insights that they can use to manage their daily finances.”

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RBC awarded Celent’s Model Bank Award for NOMI’s superior customer experience

“RBC established value through a very unique personal experience delivered through its mobile banking platform… The value is delivered in real-time, based uniquely for each user according to how they interact with the app.”

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In the spotlight

Press

Personetics: An AI-Powered Engagement Platform that Helps Banks Boost Customer Engagement and Product Adoption

Digital transformation in the financial industry is considered a good thing, but that’s not to say banks don’t encounter some growing pains. That’s because they must continue to inform and guide customers while increasing digital engagement, customer satisfaction, and, ultimately, market share for the institution.

Customer Story