Working with 6 of the
top 12 banks in NA/EU
45MM+
Serving over 45 million
customers worldwide
“Together with our use of Open Banking we can use AI to get to know our customers better, predict their needs, and help them make better decisions about their money with as little effort as possible on their part."Ricky Knox, CEO Read More >
“We strive to meet the needs of customers today by making banking easier, smarter, and personalized”Paribas Ziv Biron, Head of Strategy, Planning & Finance Division Read More >
"We do our utmost to constantly improve the support we offer our customers. Personetics allows us to help customers better manage their money by offering instant and relevant information and advice.”Sophie Heller, Chief Operating Officer of Retail Banking & Services Read More >
“NOMI Insights and NOMI Find & Save are always thinking a few steps ahead to help ensure our clients’ finances are in order."Neil McLaughlin, Group Head, Personal & Commercial Banking Read More >
"The modern financial institution must enable customers to conduct their business and get personal assistance over any digital channel."Horia Velicu, Head of Innovation Read More >
“Banks and insurers are always keen to reduce costs whilst improving the customer experience. AI, and in particular, conversational commerce is a natural next step in that journey.”Warren Mead, Global Co-Lead of Fintech Read More >
"Personalized guidance isn’t another sales tool. Rather, it’s a smart personal assistant that learns what the customer needs and adapts accordingly.”Ella Golan, Head of Banking Division and Executive Vice President Read More >
Cognitive Financial Services Applications
Delivering personalized insight and guidance to millions of customers worldwide.
Predict Individual
needs
Guide each customer
along the financial journey
Converse in
natural language
MEASURABLE RESULTS
Enhanced Customer Experience
“…the new service which explains my purchases is amazing. I am impressed …and will continue to use my card for a long time.”
Lower operational costs
Using Personetics, 55% fewer customers required live agent assistance.
Increased Cross selling
30% of customers accepted a relevant offer or service when it was presented by Personetics.
Greater Online Engagement
Personetics’ personal and proactive user experience more than doubled “click to action” and also boosted average number of clicks across the website.
Who's talking about us:
RBC is building AI into its mobile banking appRBC this week went live with automated personal finance and budgeting capabilities within its mobile app. It’s more evidence of a major shift in what mobile banking means to consumers, as banks build in features that tell customers how they’ve been spending their money, or automatically take their spare cash and put it in a savings account.
Read more >
Coming to your banking app soon: Predictive analyticsWith the help of artificial intelligence and predictive analytics, banks are learning to use their ever-growing data hoards to help you make better financial decisions.
Read more >
How consumer banking leaders are embracing AIAlly Bank was one of the first to launch an AI-based virtual assistant two years ago: Ally Assist, which is based on technology from Personetics. Ally Assist already provides a contextualized user experience. “Consumers have the ability to speak or text questions, then based on how they interact with Ally Assist, the content is customized when they come back next time.”
Read more >
Will Using AI for PFM Help Consumers Develop Better Financial Habits?Fintechs have been exploring this idea for quite some time now, whether it be through fraud management, or using AI to execute trades across global equities algorithms business. Banks are just starting to look into how AI can be used for consumer finance beyond customer support. But now, the Royal Bank of Canada is implementing AI technology, powered by Personetics, into its mobile app for PFM.
Read more >In the spotlight
Blog
‘Tis the season to be predictive: who called it right in 2017?
As we head into the last days of the year, every industry pundit with an ounce of self-respect is rushing to come up with predictions for the new year. While we’d love to join the party, as an analytics company we take predictions very seriously. So before we rush to look into our crystal ball, let’s first see how some of the predictions for 2017 turned out…
Read more >Press Release
UK Startup Bank Tandem Partners with Personetics to Deliver AI-powered Everyday Banking that Puts Customers First
Personetics’ Cognitive Banking Brain will enable the challenger bank to offer personalised insights and guidance that anticipate customer needs and make it easier for them to manage their money
Read more >eBook
Save a Buck For Me: Managing Personal Finances in the AI Era
The rise of the digital channel as the primary mode of interaction and the emergence of Artificial Intelligence capabilities throughout all aspects of consumers’ lives present banks with new opportunities to redefine their relationships with customers.
Read more >Awards
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Personetics is working with a number of the world’s top banks. See why.