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Working with 6 of the
top 12 banks in NA/EU


Serving over 65 million
customers worldwide


Customer transactions analyzed


Personalized customer interactions

4+ Star customer rating

Self Driving Finance

Guide your customers through their financial journey with personalized insights, advice, and automated money management.

Congratulations to our award-winning customers!

RBI Retail Banker International Square 2

Double win for Israel Discount Bank at RBI European Awards

“The winning bank has implemented an innovative auto-deposit digital service. This AI-based feature, is embedded within customer’s banking app. Twice a week, the tool independently analyses the user’s monthly expenditures – including future forecasted expenses – and then spots available money in his checking account, which is automatically transferred into a designated saving account.”

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Metro Bank Still Number One For Personal Current Account Service

“Service and convenience are at the heart of everything we do at Metro Bank and we’re thrilled that our customers can see this.”

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JD Power

J.D. Power ranks Huntington highest in overall satisfaction for U.S. mobile banking apps

“As the technologies evolve, the focus needs to shift to personalization, creating a curated user experience that delivers both convenience and streamlined usability.”

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American Banker

U.S. Bank’s Ankit Bhatt named Digital Banker of the Year by American Banker

“Account and money-movement capabilities are just enablers. We need to make it easy, and we need to add value by personalizing the app to provide real-time information and insights that they can use to manage their daily finances.”

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Celent copy 5

RBC awarded Celent’s Model Bank Award for NOMI’s superior customer experience

“RBC established value through a very unique personal experience delivered through its mobile banking platform… The value is delivered in real-time, based uniquely for each user according to how they interact with the app.”

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In the spotlight


Personetics: An AI-Powered Engagement Platform that Helps Banks Boost Customer Engagement and Product Adoption

Digital transformation in the financial industry is considered a good thing, but that’s not to say banks don’t encounter some growing pains. That’s because they must continue to inform and guide customers while increasing digital engagement, customer satisfaction, and, ultimately, market share for the institution.

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Customer Story

Instesa SanPaolo tap Personetics for innovative solutions

Instesa SanPaolo, and Personetics, spoke with Efma’s Boris Plantier about how “the stars aligned” for their successful collaboration.

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ENGAGE FOR SMALL BUSINESS: AI-powered Small Business Banking

Learn how your bank can engage small business customers.

Download our SMB brief

Want to explore how your bank can Harness the power of AI to engage and serve customers?

We work with banks of all sizes across all geographies and will be happy to see how we can help.