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Customer Stories

Erste Group Partners With Personetics to Impact Customers’ Financial Health

At the core of Erste Group’s strategy lies a commitment to improve the financial well-being of their customers.
Watch this testimonial video to discover how Erste Group, one of the largest banks in Eastern and Central Europe with more than 16 million customers across seven countries, achieves this commitment with Personetics.

Through their partnership with Personetics, Erste Group offers their customers timely and relevant hyper-personalized insights and advice, empowering them with the necessary solutions to take control of and improve their financial health.
George Labs, Erste Group digital banking offering, and Personetics work together to ensure the smooth integration of Personetics’ solutions within Erste’s mobile banking app.

In just 7 months of going live in Romania, Erste Group have achieved these impressive results with Personetics:

  • Reached over 20% Customer Engagement Rate with over 40 insights and advice offerings.
  • 28%-50% Sales Conversion Rate.
  • 4.5 out of 5.0 Average insight rating by customers.
  • +4M Insights generated per month.

Erste is in the stages of implementing Personetics’ financial-data-driven engagement solutions in the Czech Republic, Austria and Hungary. If you’re interested in gaining measurable impact for you and your customer’ financial life, fill out the form above for a demo with one of our experts.

Want to explore how your bank can harness the power of AI to engage and serve customers? Request a demo now

Want to explore how your bank can harness the power of AI to increase deposits and drive business impact