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November 2, 2022

UOB and Personetics Launch AI-driven Automated Savings Feature on Its TMRW Mobile Banking App – The First of Its Kind in Southeast Asia

The Auto-Save feature is a demonstration of adaptive banking, catered to each customers’ unique behaviour to help them save effortlessly Singapore, 02 November 2022 – UOB and Personetics, today at the Singapore Fintech Festival 2022, announced the launch of Auto-Save, an AI (artificial intelligence) driven automated and self-adjustable savings feature on the TMRW mobile banking app in […]

October 12, 2022

Credit Unions to the Rescue: How to Help Your Members Survive the Cost-of-Living Crisis (Part 2)

With soaring inflation at the forefront of the cost-of-living crisis for many, credit unions are positioned to rise to the challenge of time by providing tailored solutions for their members. In part two of the blog, we’ll look at what members are now demanding from their financial institutions and how credit unions can effectively answer […]

October 5, 2022

How Data-driven Personalization Helps Credit Unions Deliver on Member Needs During Challenging Times

From record inflation to rising interest rates, consumers face a growing number of financial pressures. With global analysts predicting a gloomy and more uncertain economic future, consumers are looking to financial institutions for support. According to the J.D. Power 2022 U.S. Retail Banking Satisfaction Study, the key metric driving consumer satisfaction with their financial institution is their […]

October 5, 2022

Credit Unions to the Rescue: How to Help Your Members Survive the Cost-of-Living Crisis

By Jody Bhagat, President of Americas | Personetics See what 5,000 banking customers said about how their financial institutions are helping – or not – during high inflation. Rising prices and persistent inflation have, for many households, become a full-fledged cost-of-living crisis. A recent survey, however, found that many financial institutions are not rising to […]

October 3, 2022

Mobile Banking Apps Need Personalized Experiences to Hold Consumers

Tailoring mobile banking apps means not only customizing what consumers see on their screens but also how the software underneath it all adapts to what users need and the financial tasks they are performing. A surprise in new research is that mobile web usage, once written off, remains important and is getting renewed emphasis from […]

September 23, 2022

How Behavioral Science Gives Bankers an Edge Acquiring Customers

A consumer’s behavior is about much more than their social media presence, their digital banking activity, or even their banking product profile. A Financial Brand Forum legend talks where banks and credit unions go wrong with customer behavior — and why. The “social proof” theory is simple: When people don’t know what to do, what decision to […]

September 13, 2022

Personetics Launches “Express” Solution for Midsize Banks to Quickly Achieve Business Impact with Personalized Customer Experience

Personetics, the leading global provider of financial data-driven personalization, customer engagement, and advanced money management capabilities for financial institutions, today announced the launch of Personetics Express. The new offering is aimed at midsize financial institutions (those with $5B-$50B in assets), providing an out-of-the box, global winning solution that is powerful enough to compete with enterprise […]

August 16, 2022

Barclays Strips Customers of Overdrafts Amid Cost of Living Crisis

Barclays customers who have not used their overdraft in a year have been told they have just one month before the facility is removed. Overdrafts can offer current account customers financial leeway if they are struggling with their finances, as many are during the current cost of living crisis. Experts criticised the move and said more […]

August 11, 2022

How Technology Can Help Financial Services Organisations Reach Younger Generations

Smartphone apps, gamification and proactive support are some of the ways operators can engage the digital natives of today and tomorrow Baby boomers might have a majority of global wealth today, but tomorrow it will be different. Indeed, by 2030, Europe’s younger generations – millennials and gen z – are due to inherit around £2.3 […]

August 7, 2022

Insignia Pilots Financial Health Check Tool Amid Digital Advice Row

Insignia Financial chief executive Renato Mota says he will not wait for possible changes to financial advice laws before experimenting with technology aimed at regular workers and retirees, as the industry’s attempts to provide digital advice have come unstuck. The ASX-listed wealth giant formerly known as IOOF has signed a deal with Israeli software firm […]