How Community Banks Like Union Savings Bank Can Be Leaders In Customer Advocacy & Digital Engagement
Community banks are competing against agile fintechs and major banks with big budgets for digital features. But community banks can be leaders in digital engagement – by partnering with FIS and Personetics.
Lessons from FIS Spending Insights
In this case study, learn more about the success story of Union Savings Bank, a community bank based in Connecticut. The team at Union Savings Bank were the first FIS client bank to launch FIS Spending Insights, powered by Personetics.
After only a few months, Union Savings Bank has already seen significant business impact, including:
- 94% of mobile users receiving personalized insights
- 20% increase in customer engagement
- 50+ personalized data points about each customer’s finances
- +7 points increase in NPS
- 4.6/5 average insight customer satisfaction rating
Learn more in our new case study.