Personalized Insights to Enable KBC’s Client Dreams
KBC Bank implemented a multi-lingual rollout of Personetics’ Engage business solution on their mobile channels.
With Personetics’ Engage solution, KBC Bank saw a rise in engagement, including higher opt-in rates and session use above industry benchmarks, with a 95% satisfaction rating.
Take a detailed look at how KBC Bank dealt with these challenges in the Case study which covers how:
- KBC Bank increased mobile customer engagement by developing a mobile-first engagement to meet omnichannel demands
- The financial wellbeing of KBC Bank clients increased through proactive mobile 1st communication
- Time-to-market was accelerated by leveraging proven use cases and insights.
- The bank’s differentiated their PFM value proposition by designing custom insights without the need to develop them manually
- KBC Bank leveraged an agile end-to-end platform to adapt to changing client demands.