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Customer Stories

How iBank Increased Engagement with Personalized Financial Insights

In Japan’s evolving digital banking environment, iBank is taking a new approach to personal finance.

By partnering with Personetics, they’ve integrated AI-driven insights into the Wallet+ app, helping users make more informed financial decisions while strengthening customer engagement.

Here’s what the results look like:

  • 34.6% digital engagement
  • 31.4% click-through rate on personalized insights
  • 500+ custom insights delivered to users

In this short video, you’ll learn how iBank:

  • Helps users build better money management habits with personalized tips
  • Encourages more proactive financial decisions—not just saving
  • Engages customers with timely, relevant updates
  • Moves from marketing push to user-driven interactions
  • Supports financial wellness through simple, actionable guidance.

Want to explore how your bank can harness the power of AI to engage and serve customers? Request a demo now

Want to explore how your bank can harness the power of Cognitive Banking to engage and serve customers? Request a demo now