Personetics Podcast EP21 With Nathalie Larue, EVP at Desjardins Group
How can digital banking feel personal, even as it scales?
In our latest Banking on Innovation podcast Nathalie Larue, EVP at Desjardins, joins Jody Bhagat to share how they’re designing a more empathetic approach to digital banking—with help from AI and their virtual assistant, Alvie.
Key topics covered in the podcast:
- How Desjardins balances high-tech with high-touch
- Why members welcome contextualized insights when they feel supported
- How AI is helping advisors have more meaningful conversations
