AI & Chatbot Learning Center

Perspectives/Blog

July 25, 2018

Join Personetics and BGL BNP Paribas in the Lion's Den at Money2020 discussing next generation PFM: Proactive Money Management

June 8, 2018

Were those splurges well-deserved treats—or irresponsible budget-busters? Chances are you lacked a clear answer during the 10 seconds you debated your decision. By optimizing their apps to capitalize on those 10 seconds of influence, banks can dramatically boost customer engagement. The apps become pocket companions that help customers routinely make smarter financial decisions…

May 10, 2018

There’s mounting evidence that the financial services sector is starting to come to grips with the chatbot hype. The recent decision of automated savings fintech Digit to scrap their chatbot made headlines, but was not entirely surprising.

October 23, 2017

How can we use ‘nudging’ to help people make better decisions? By making it easy for people to make smart choices, we can ‘nudge’ them towards better financial decisions. The key is to present people with small steps that are easy to understand, easy to act on, and have low level of risk. To be effective, ‘nudges’ should be tailored to each person and delivered in the right context and time.

July 24, 2017

It wasn’t too long ago when artificial intelligence (AI) and chatbots were viewed as merely a futuristic fantasy by most financial services executives. These days, chatbots and AI occupy the headlines of every banking publication and conference; they are a topic of conversation at boardrooms regardless of the language spoken; and newly-formed committees and task forces at financial institutions of all sizes are scrambling for answers.

April 17, 2017

Not all are convinced that AI will usher in a golden age for financial institutions. KPMG believes that by 2030 banks will become invisible to customers, hidden behind Siri-like personal assistants that carry out all of our personal and financial obligations. So how can banks use AI to strengthen customer relationships to avoid this situation?

BotBrief

November 7, 2016

While chatbots for banks are new and will take time to mature, there are several key requirements they must be able to accomplish in order to be seen as useful and trusted by customers when it comes to their finances.

November 7, 2016

“Omnichannel” is not a term the financial services industry can push off as a buzzword—it’s a business necessity for traditional institutions aiming to survive the digital disruption.

August 22, 2016

Despite the ongoing efforts of banks to attract millennials, the ways that banks engage with this rising generation are failing to make an impression. According to Gallup, only 23% of millennials are actively engaged with their banks, making millennials the least engaged generation. Considering that fully engaged customers bring considerable benefits and higher revenues – this is a big problem for banks.

Webinars

August 1, 2018

While some are debating the merits of AI, innovative banks are forging ahead with real solutions that deliver value to customers in their daily financial lives.

October 18, 2017

3 out of 5 consumers are looking for help building up their savings with automated programs. Will your bank step up to the challenge?

March 24, 2017

In the not-so-distant future, AI and other technologies could make banking invisible to the consumer. While this may sound exciting to some, it’s a scary proposition for banks, who are facing the risk of being relegated to the role of a utility.

Press Releases

July 19, 2018

Personetics is chosen as an IDC Innovator for the combination of its capable conversational Al platform, deep domain expertise in banking and finance, and the ability to provide banking consumers with proactive advice and guidance in their daily financial lives

May 31, 2018

New Personetics Offering Enables Digital-only and Challenger Banks to Deliver AI-Powered Personalization in Record Times

January 10, 2018

Digital money management features such as automated savings and spending controls will become banks’ tool of choice to attract millennials, according to Business Insider.

Videos

March 30, 2018

Nationwide's MoneyWatch uses artificial intelligence to offer customers insights on spending patterns, future expenses, low balances, and more.

February 22, 2018

Wells Fargo’s new predictive banking feature, powered by artificial intelligence, is one of a number of innovations the company is introducing to help customers seamlessly manage their financial lives and improve financial health.

October 3, 2017

NOMI Insights™ provide personalized, timely and relevant tips to help customers stay on top of their day-to-day finances. NOMI Find & Save™ provides an effortless way to maximize savings while ensuring that sufficient funds are available to cover future expenses.