Helping over 15 million
digital banking customers be…
Webinar with Jim Marous, Digital Banking Report & The Financial Brand
Using real-time predictive analytics to anticipate individual customer needs, our platform enables financial institutions to provide timely and relevant self-service and guidance at each step along the customer journey—elevating engagement, affinity, and trust.
“…the new service which explains my purchases is amazing. I am impressed …and will continue to use my card for a long time.”
Using Personetics, less than 5% of customers requested live agent assistance.
30% of customers accepted a relevant offer or service when it was presented by Personetics.
Personetics’ personal and proactive user experience more than doubled “click to action” and also boosted average number of clicks across the website.
For each login, we build a real-time customer-specific view using a combination of your bank's existing data and external sources. We combine this with our extensive library of pre-loaded banking knowledge to produce a customer experience that delivers powerful insights tailored to each individual and gets better over time.
When the customer logs in, our platform analyzes the most current and predictive data to create a personalized list of actionable insights.
Upon a user's request, the solution will deliver step-by-step guidance; either displaying relevant information or directing the customer to the appropriate bank service on your site.
Our predictive analytics are constantly learning. Utilizing customer feedback to deliver a more targeted and a personalized digital experience.
Press Releases New Study Shows Banks Fall Short on Meeting Consumer Expectations for Personalized Relationships
Perspectives/Blog Personalization or Personalisation? Either way, people (and banks) are taking notice.
Personetics is working with a number of the world’s top banks. See why.