"By offering the Personetics chatbot solution, Edmunds provides a way for car dealerships to step up to customer expectations for 24/7 availability and consistent quality of service that is efficient yet personal"Seth Berkowitz, President
Edmunds Read More >
"The modern financial institution must enable customers to conduct their business and get personal assistance over any digital channel"Horia Velicu, Head of Innovation
Lab BRD Groupe Société Générale Read More >
“Banks and insurers are always keen to reduce costs whilst improving the customer experience. AI, and in particular, conversational commerce is a natural next step in that journey”Warren Mead, Global Co-Lead of Fintech
KPMG Read More >
"Personalized guidance isn’t another sales tool. Rather, it’s a smart personal assistant that learns what the customer needs and adapts accordingly”Ella Golan, Head of Banking Division and Executive Vice President
FIBI Read More >
Trusted by millions of customers worldwide, the Personetics Cognitive Financial Services framework combines built-in financial intelligence and conversational proficiency with advanced cognitive capabilities.
Powered by Personetics, the cognitive financial institution is able to:
- Engage and respond to customers anytime anywhere with conversional knowledge-rich interactions
- Guide customers with personalized insights and advice along the customer journey
- Automatically take action on behalf of customers to help them reach their financial goals
- Constantly learn and adapt to changing customer behavior
Enhanced Customer Experience
“…the new service which explains my purchases is amazing. I am impressed …and will continue to use my card for a long time.”
Lower operational costs
Using Personetics, less than 5% of customers requested live agent assistance.
Increased Cross selling
30% of customers accepted a relevant offer or service when it was presented by Personetics.
Greater Online Engagement
Personetics’ personal and proactive user experience more than doubled “click to action” and also boosted average number of clicks across the website.
How it works
For each login, we build a real-time customer-specific view using a combination of your bank's existing data and external sources. We combine this with our extensive library of pre-loaded banking knowledge to produce a customer experience that delivers powerful insights tailored to each individual and gets better over time.Learn More
When the customer logs in, our platform analyzes the most current and predictive data to create a personalized list of actionable insights.
Upon a user's request, the solution will deliver step-by-step guidance; either displaying relevant information or directing the customer to the appropriate bank service on your site.
Our predictive analytics are constantly learning. Utilizing customer feedback to deliver a more targeted and a personalized digital experience.
Who's talking about us:
Paris-based Societe Generale plans to roll out a chatbot based on Personetics technology later this year at BRD Groupe Societe Generale, its Romanian banking unit. At first, it will only answer questions for investors in its equity funds. If all goes well, the chatbot will be extended to retail products like deposit accounts and bill payment and it will be rolled out to other territories. The bank is trying to focus the chatbot on a distinct set of about 15 topics, yet give it some flexibility in what the client can say and how the chatbot will respond.Read more >
While most people want to save more, the vast majority have a hard time putting money aside to meet their own savings goals. In fact, a recent survey found that as many as 63 percent of Americans are unable to set aside enough money (at least $1,000) to cover unexpected or emergency expenses. But there is no need to panic if your account balance isn’t exactly where you hoped it would be. You can now get help from an unexpected source — AI-powered bots provided by your bank.Read more >
“It’s an area that is becoming more and more open and available to use by multiple vendors,” says David Sosna, in an interview with Banking Exchange. He is CEO and cofounder, Personetics, which specializes in improving customer experience, including advanced chatbots. He says workable chatbot technology, augmented by AI, exists, and is becoming more sophisticated.Read more >
As attendees saw at this year’s FinovateFall, the fintech world is far from giving up on the technology, with quite a few companies presenting new ‘bots, including the AI-powered platform showed off by Personetics. “We meant the bot to understand human behavior, to apply [customer solutions,]” says Personetics founder David Sosna of Personetics Anywhere. The company’s chatbot aims to provide financial institutions with predictive data analytics backed by AI.Read more >
In the spotlight
BlogMeeting Customers Where They Already Are with AI-Powered Chat Bots
We are in the midst of a transformation. Activate, a consultancy, estimates that 3.6 billion people will have at least one messaging app installed on their smartphone by 2018. That’s half the world’s population, and 90 percent of people with an Internet connection. Already, WhatsApp and Facebook Messenger process a combined 60 billion messages each…Read more >
Press ReleasePersonetics Sees a Surge of Companies Giving Chatbots, Conversational Commerce a Real Spin
Recent Personetics™ survey results and evidence from the field are showing that a broad range of companies are getting a step closer to making good on the promise of conversational commerce, actively pursuing projects that put chatbots to the test with real consumer-facing interactions.Read more >
Briefs8 Things Your Bot Should Do to Make Customers Smile
While bots are new and will take time to mature, there are several key requirements they must be able to accomplish in order to be seen as useful and trusted by customers when it comes to their finances.Read more >
Get in touch
Personetics is working with a number of the world’s top banks. See why.