Working with 6 of the
top 12 banks in NA/EU
Serving over 30 million
“Rather than looking at the rearview mirror, which is pretty much what all the PFM and money management tools do now, we’ve integrated AI to offer our customers a forward view.”Peter Tilton, SVP of Digital
RBC Read More >
"The modern financial institution must enable customers to conduct their business and get personal assistance over any digital channel."Horia Velicu, Head of Innovation
Lab BRD Groupe Société Générale Read More >
“Banks and insurers are always keen to reduce costs whilst improving the customer experience. AI, and in particular, conversational commerce is a natural next step in that journey.”Warren Mead, Global Co-Lead of Fintech
KPMG Read More >
"Personalized guidance isn’t another sales tool. Rather, it’s a smart personal assistant that learns what the customer needs and adapts accordingly.”Ella Golan, Head of Banking Division and Executive Vice President
FIBI Read More >
Cognitive Financial Services Applications
Delivering personalized insight and guidance to millions of customers worldwide.
Enhanced Customer Experience
“…the new service which explains my purchases is amazing. I am impressed …and will continue to use my card for a long time.”
Lower operational costs
Using Personetics, 55% fewer customers required live agent assistance.
Increased Cross selling
30% of customers accepted a relevant offer or service when it was presented by Personetics.
Greater Online Engagement
Personetics’ personal and proactive user experience more than doubled “click to action” and also boosted average number of clicks across the website.
Who's talking about us:
RBC is building AI into its mobile banking appRBC this week went live with automated personal finance and budgeting capabilities within its mobile app. It’s more evidence of a major shift in what mobile banking means to consumers, as banks build in features that tell customers how they’ve been spending their money, or automatically take their spare cash and put it in a savings account.Read more >
Personetics leverages AI to help chip away at student loan crisisPersonetics Act puts the Nudge Theory to work by helping banks identify consumers that have a student loan and can afford to pay it off faster. The programme offers these consumer a tailored, automated service that adjusts to changes in their spending behavior and continually analyses their financial picture to find unused funds that can be applied toward the existing loan balance.Read more >
How consumer banking leaders are embracing AIAlly Bank was one of the first to launch an AI-based virtual assistant two years ago: Ally Assist, which is based on technology from Personetics. Ally Assist already provides a contextualized user experience. “Consumers have the ability to speak or text questions, then based on how they interact with Ally Assist, the content is customized when they come back next time.”Read more >
Will Using AI for PFM Help Consumers Develop Better Financial Habits?Fintechs have been exploring this idea for quite some time now, whether it be through fraud management, or using AI to execute trades across global equities algorithms business. Banks are just starting to look into how AI can be used for consumer finance beyond customer support. But now, the Royal Bank of Canada is implementing AI technology, powered by Personetics, into its mobile app for PFM.Read more >
In the spotlight
BlogWhat is 'Nudge Theory' and why should banks take notice?
By making it easy for people to make smart choices, we can ‘nudge’ them towards better financial decisions. The key is to present people with small steps that are easy to understand, easy to act on, and have low level of risk. To be effective, ‘nudges’ should be tailored to each person and delivered in the right context and time.Read more >
Press ReleaseNew Personetics Solution Enables Banks to Deliver AI-powered Student Loan Relief
AI-powered service applies the ‘Nudge Theory’ to help bank customers fast-track their student loan repayment, shaving off years of debt and saving thousands in interest paymentsRead more >
Briefs8 Things Your Bot Should Do to Make Customers Smile
While bots are new and will take time to mature, there are several key requirements they must be able to accomplish in order to be seen as useful and trusted by customers when it comes to their finances.Read more >
Get in touch
Personetics is working with a number of the world’s top banks. See why.